Shipping & returns


Pet Kingdom live animal and merchandise acceptance / return policy.

Recipient has agreed to the following for the any/all animals to be shipped to the address provided by recipient.

• Animal will be sent by Fedex priority over night shipping in an insulated box

• Recipient has 4 hours on arrival to contact Pet Kingdom and report any problems along with proof ie photos of the animal, box, packaging etc if anything were to happen to the animal from shipping

• Animal is guaranteed live arrival and in great health.

We encourage the recipient to contact us if they have any problems or concerns and we are more then happy to answer any question to the best of our ability.

We do not guarantee live on arrival in the following conditions:

• For animals held at Fedex Hubs to await pickup if not picked up before 10:30 AM

• On temps under 40 degrees or over 90 degrees

We do not guarantee the sexes of any animals sold unless other wise specifically stated and priced as such.

If you are not 100% satisfied with your merchandise purchase, you can return the product and get a full refund or exchange the product.

You can return a product for up to 30 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt as it is required for any return or exchange.  Buyer pays return shipping.

By purchasing items on, buyer agrees to the above terms and conditions.


Store Policies and Warranties

Returns MUST be accompanied by a receipt and original packaging.

Refunds are 10 days from original purchase.

Returns must be within 90 days for Store Credit.

Electrical equipment is guaranteed for 30 days after purchase, unless otherwise noted. MUST have proof of purchase.

Merchandise will be charged a 20% restocking fee if opened.


Used merchandise cannot be returned.

Freshwater fish are guaranteed for 7 days (unless otherwise noted). See Fish Department for further details.

Please Bring:

• Proof of Purchase

• Body of fish (separate from water)

• 1/2 Cup of tank water; poor quality voids the guarantee.

Saltwater fish are guaranteed for 24 hours.

Inverts are not guaranteed.

Aquariums cannot be warranted without a proper stand.

Limited 2 week guarantee on selected reptile and turtles.

Chameleons are not guaranteed.

Arthropods are not guaranteed.

Amphibians are not guaranteed.

Temperament and compatibility is not guaranteed.

Reptile Specimens cannot be guaranteed against having internal parasites or otherwise.

Small animals have a 10 day health guarantee.